IT Care
This tailored-made maintenance programme is ideal for small to medium-sized and large enterprises as it eliminates the pain of managing multiple vendors. Our proactive strategy revolves round constant monitoring and improvement of clients' IT environment to ensure system availability and to minimise security issues. These include:
Consultancy - As your MIS partner, we align IT requirements with your business needs
Managed desk - Helpdesk for phone, email & remote technical support
On-premise service - Routine preventive maintenance & ad hoc technical troubleshooting services
Asset Management & IT documentation
Annual system review
Infrastructure Design & Implementation
Our team of experienced and trained experts take up the role to design, implement and manage complex LAN, WAN,
system operations guidelines security for your business. Most importantly, we recommend a holistic solution that
is optimised to meet your current requirements and also provide sufficient flexibility for future expansion.
What We Do
Assess your current and future IT needs
Recommend suitable hardware and software solutions
Implement and manage IT infrastructure implementation projects
System & Network Assessment
Periodic IT Health Checks ensure effective implementation of security features. The process helps to identify any vulnerability in IT systems and networks which may compromise legal compliance, data confidentiality, integrity and availability of information in the system or network.
What We Do
Assess status of your PCs and servers, internet, security, training, legal compliance and data backups
Assist business owners to understand how business growth and change will impact IT in order for sound decisions made on IT plans and investments accordingly
Outline the level of exposure to potential security breaches, data loss or system downtime
IT Relocation
We undertake IT equipment relocation projects for clients who move Office, Server Rooms or Data Centers.
You experience minimal system downtime and peace of mind knowing that your servers can resume its
normal operations and data continues to be available after the move.
What We Do
• Co-ordinate and manage projects with third party technical vendors to ensure smooth IT relocation (e.g. Internet Service Providers, Application Providers, etc)
De-rack and re-rack servers, network equipment and storage
De-commission and commission workstations
Cable management of server equipment
Dispose unwanted IT equipment
System Configuration and Management
With Our Managed Workplace, we monitor and manage client's IT assets, including systems, software, hardware and virtual resources. With a proactive IT health monitoring and alert system, we can better optimise configurations, manage system and software versioning, as well as eliminate costly and obsolete equipment.
Continuous Monitoring
24/7 monitoring of availability and performance of your IT assets
Receive proactive alert notifications of possible failures
Asset Management
Perform initial network assessment
Asset inventory management features for managing software assets with license keys, hardware configurations and operating system parameters
Track software expiry date and hardware warranty status
Security Assurance
Continuous monitoring for viruses
Automate verification of data backup and completion
Preventive Maintenance
Automate or schedule software updates
Install and upgrade third-party software for all workstations connected to the network
Leverage on powerful desktop utilities for remote troubleshooting and diagnostic tasks
Minimise security risks resulting from traditional remote control software reliance on external websites
Schedule routine maintenance tasks on a daily, weekly or monthly basis
Quarterly Business Reviews
Perform detailed analysis of client's needs using readily available performance reports
Set objectives and plan for IT improvements
